Automated machinery and artificial intelligence (AI) customer service have hit us with the harsh reality that computers are out for your job.
When we walk into Coles or Woolworths, most customers use the self-service check outs.
When we call up a certain company or government service, we’re often greeted with an automated customer service message.
It’s right in front of us all.
In January, Amazon introduced a new store function where customers walk in, scan their photos, purchase what they want…and simply leave the store.
This acts as a great form of convenience to customers, as well as being profitable for the business. However, many job opportunities that used to be accessible to younger workers are being dismantled upon this new form of technological convenience.
The fact is, technology is changing fast. And with change, loss may happen within our way of life and work balance.
Gone are the days where we can just pick up a part time gig off the bat, where we’re serving customers or even processing files.
How this changes the industry
In the US, food stores are cutting down ques with automated services that function on apps such as Amazon Go.
This renders food stamps to be completely useless. Making it harder for people to find work, and purchase goods.
We’ve known for quite some time that AI technology was on the rise. But we were also ignorant to it.
Many of us have seen the slow progression of AI into our daily lives, but few protested against it.
So it shouldn’t come as too much of a surprise that AI will eventually take over more and more jobs.
Automated factories decimated jobs decades prior to now, so this new tech wave isn’t out of the ordinary.
ATMs were introduced in the 1970s, and many thought banks and tellers would eventually be made redundant.
But people didn’t expect that ATMs would increase the number of bank branches.
The problem isn’t machines rendering our employment lines useless.
It’s the fact that we’re struggling to keep up with technology rising to this level.
Prior technological advancements had our civilisation ready for such an occurrence.
Now society simply isn’t ready for technology to evolve so rapidly. And those who can’t evolve alongside technology, may be left without work.
Research conducted by Gartner speculated by 2020 1.8 million jobs will be automated.
These jobs span across various different industries.
Workers will need to upgrade their skill sets to stay afloat during this transition.
It’s not impossible for us to continue to work. There are many jobs out there that need the human touch.
However, this transition will experience growing pains that may make it hard for our society to adapt.
PS: Technology undoubtedly makes our lives better. But like any tool, in the wrong hands it can be a terrible threat. With the rise of social media and big data, there’s more information about you being gathered online every day. This free report lays out the dangers of your data falling into the wrong hands, and what you can do to protect yourself.